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Terms and Conditions

Order Status

 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell.  We reserve the right at any time after receipt of your order to accept or decline your order for any reason.  If your order is cancelled and payment has been made, we will promptly refund your payment.

 

Payment Methods

 

We accept the following credit cards: Visa, MasterCard, American Express, and Discover.  There is no surcharge for using your credit card to make purchases.  Please be sure to provide your exact billing address and telephone number as we check this against the information on file with your financial institution.  Incorrect information will cause a delay in processing your order.

 

We also accept money orders, cashier’s checks, personal checks and company checks in US Dollars only.  For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before your order is processed.  We will charge a $25 fee for all returned checks regardless of the reason the check is returned.

 

Purchase Orders

 

Yukon Group, Inc. accepts purchase orders (POs) from established companies, educational institutions, and government entities. Please read the following terms and conditions carefully. We cannot process your PO unless you provide all of the information requested below.

We must receive a copy of your purchase order before we can activate your product. Once your PO is complete, you may either fax or email it to us at:

Purchase orders typically take 1-2 business days to process. The terms and conditions under which we accept purchase orders are subject to change without notice. If payment is not received within the period specified on the invoice, your Company’s account and all associated accounts and licenses will be deactivated.

 

1. Address the Purchase Order to:

 

Yukon Group, Inc.
Attn: Accounts Receivable
4470 Cox Road, Ste 275
Glen Allen, VA  23060
United States

 

2. Please include the following information about your company:

  • Company Name
  • Company’s Tax ID Number (Non European Union member states only)
  • Company’s DUNS Number (Non European Union member states only)
  • Company Billing Address (to be used on the Invoice)
  • Company's VAT ID (European Union state members only)

Important: Orders that do NOT contain ALL of the above information must be prepaid by credit card, money order, cashier’s check, or company check.

 

3. Billing Contact Information: All purchase orders must contain the contact information for the person responsible for receiving and processing the invoice. This contact information must include: 
  • Person’s Name and their department
  • Billing Phone number
  • Billing E-mail address
  • Fax Number

Important: If you do not accept invoices electronically, please indicate where you would like us to send the invoice.

4. Our products are shipped electronically.  To ensure proper product activation, you must provide the contact information for the license holder (the individual responsible for maintaining and administering the license).  This contact information must include:

  • First and Last Name
  • E-mail address
  • Shipping Address if different from Billing Address 
  • Phone Number

5. The PO must contain the following information:

  • The product name
  • The quantity of products you are ordering
  • The Quote or estimate number (if a quote or estimate was requested)
  • The total amount of the order in US dollars

6. For U.S. customers, sales tax is necessary if the Company’s shipping address is in Virginia.
 
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